Frequently Asked Questions explore the galaxy now

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If you have the new toggle kill switch core normally black or gold ensure to position the toggle to the ON position this is important to allow power to travel to the battery and board.  ONLY please it on the OFF position when storing or no usage the OFF position allows the board power to be cut off therefore it will not charge in this position.  So ON to charge and operarte and OFF to store away

simply remove the battery.  Wait 30secs  then reinsert it place on charge. Ensure its not an iphone charger, computer usb or Samsung nothing that’s a high charger when you ordered we provided you the link to the Homespot 5v 1a charging brick on amazon. Recommended.  

Next let it charge for 1hr enough to be able to read the sd card now after 1hr reconnect the charger it will say charging. Let it charger until says ready. You should be good. 

all voicelines and music going forward have been removed for distributional purposes, to prevent potential legal issues with the copyright holders of those intellectual properties.

if customers wish to add them that is on the buyer's choice. Fonts do have a font name created voiceline to indicate the type of font done by the company.

 Xeno is not currently mac compatible as mac will create random ghost folders that interrupts with the sabers functionality this was recently discovered during troubleshooting where the saber will skip fonts or act as if extra fonts are present but would not make sounds.

CURRENTLY WE RECOMMEND USING PC ONLY FOR CHANGES 

Our current policy for security reasons does not allow for shipping to addresses or POBOX other then the billing address used on the credit card. 

Order will be cancelled and refunded back to the card holder if you wish to order it must be shipped to the billing information on file and verified when you receive an email by the security team  if approved.

Neopixel is a trademark name we use the term Pixel or wolfpixel as we have our own oem product which is same technology neopixel is the ability of the blade style illumination where the Leds are housed in the actual blade making the blade much more brighter then its counterpart the in hilt led. 

Boards with this setuo are 

-xenopixelv2 - darkwolf sabers

- Xeno3 pixel - darkwolf sabers 

-golden harvest v3 - sabertec

- proffie v2.2 - open source

All of the above have same tech for pixel ability and smooth swing tech these are tiers 2-4

- darkwolf ceo

 Current font package - 34 fonts

1. The Chosen -   Anakin   Skywalker    
2. New Horizon - Rey   Skywalker    
3. The Dark Sword - DarkSaber    
4. The Assassin -  Darth   Maul    
5. The Knight -  Kylo   Ren    
6. Wanderer -  Taron   Malicos     
7. The Protector - Obi Wan   Kenobi    
8. The Dark Empress - Darkside Rey
9. The Son -   Luke   Skywalker    
10. The Third Hunter -   Reva    
11. The Master -   Qui Gon   Jinn    
12. The Dark Lord Order - Darth   Vader    
13. Fallen Apprentice -  Cal   Kestis (Magenta Blade)    
14. The Princess -  Leia   Organa    
15. The   Butcher- Revan    
16. Truly Lost -  Darkside   Cal Kestis    
17. Wraith -      Custom    
18. The Senate -  The   Emperor    
19. Redeemed -      Cere   Junda    
20. Bounty -   Ahsoka   Tano    
21. The Count -  Count   Dooku    
22. Codex Of Light -  Custom    
23. Cyber Terror -  Custom   (Futuristic)    
24. Dark Ages - Custom   (Medieval)    
25. Hatred -  Darth   Malgus    
26. Idyll -  Custom   (Samurai)    
27. Serenity -  Custom   (Jedi)    
28. The Champion-  Mace   Windu    
29. The Dark Lord Revisited -      Darth   Vader (variant)   
30.  The Learner - Ezra   Bridger    
31. The Second - The   Second Sister    
32. The Teacher -   Yoda    
33. Whispers Of Power - Custom
34. Moon Field - Sailor   Moon   
35. Darkwolf Custom Font
36. Arcane

Current font package - 49 fonts

sound1 - Balance - (red)

sound2 - Psy-Borg -(cyan)

sound3 - Daddy Issues Complete - (green)

sound4 - Guardian - (green)

sound5 - Cryo Carbon - (red)

sound6 - Peace (blue flame)

sound7 - Violence - (purple)

sound8 - Son of Darkness - (Red unstable)

sound9 - The Eternal Prince (gold yellow)

sound10 - The Phantom - (red)

sound11 - The Shadow - (Red)

sound12 - Shadows - (Red)

sound13 - Dark Harvest - (red unstable)

sound14 - The Classic Villain (red unstable)

sound15 - Energy Pike  (red)

sound16 - Knighthood (lime green)

sound17 - KRossguard - (red unstable flame)

sound18 - Final Steps - (yellow)

sound19 - Darksaber -(White)

sound20 - Ascension (green)

sound21 - Crimson Menace (Red Unstable)

sound22 - Traveler - (red)

sound23 - Young Solo (blue)

sound24 - Empress (red flame)

sound25 - Duke (Red)

sound26 - The Bold One (Blue)

sound27 - Rogue Commander (Red)

sound28 - Darkness (flame)

sound29 - Graflex (cyan)

sound30 - Fallen Order - (Orange)

sound31 - General - (light blue)

sound32 - Dark Revan ( Purple)

sound33 - Starkiller ( dark blue)

sound34 - Defiance (White)

sound35 - Rainbow (flame)

sound36 - Codex of Light (sky blue)

sound37 - Cyber Terror ( red unstable)

sound38 - Dark Ages (red unstable)

sound39 - Hatred *(red)

sound40 - Idyll ( White) 

sound41 - Serenity (sky blue)

sound42 - The Champion ( violet) 

sound43 - The Dark Lord Revisited (red) 

sound44 - The Learner (Sky Blue_)

sound45 - The Second ( Red unstable)

sound46 - The Teacher (green)

sound47 - Whispers of Power (red)

sound48 - Darkwolf (Blood Orange

sound49 - Sailor moon  -(Rainbow)

KRossguardv3

1 -  KRossguardv3 (Red)

2 -  FinalStep (YellowRey)

3 -  Darksaber (White)

4 -  Ascension (green)

5 -  Maul (Red)

6 -  Malicos (Red)

7 -  Ben Solo (Blue)

8 -  Empress Palatine (Fire unstable red)

9 -  Count Dooku (Red)

10 - TheBoldOne (Sky blue)

11 - Rouge commander (Red)

12 - Darkness (Fire Blade)

13 - Graflex Skywalker (cyan)

14 - Fallen Order (Orange)

15 - The General (Sky Blue)

16 - Dark Raven (Magneta)

17 - Starkiller (Sky Blue)

18 - Ashoka (White)

19 - Darkwolf (Blood Orange)

20 - Codex of Light (WHite Blade)

21 - Cyber Terror (Red) 

22 - Dark Ages (Yellow)

23 - Hatred (Red)

24 - Idyll (White)

25 - Serenity (Blue)

26 - The Champion (Purple)

27 - The Dark Lord Revisited (Red)

28 - The Learner (blue)

29 - The Second (red)

30 - The Teacher (green)

31 - Whispers of Power (orange)

32 - tsukino (Cosmic ape)

Rainbow - Spectrum (Rainbow)

Set of 9 fonts 

* Krossguard (kylo ren)
 * General grievous /kenobi
 * General Leia
 * Count Dooku
 * Fallen Order
 * Vader
 * Darksaber
 * Emperor
 * Rey skywalker 

12 Font Version

Rey/Scavenger

Leia/Princess

Kylo/Rage Knight

ObiWan/The High Ground

Dooku/The Count

Kestis/The Fallen

Vader/The Dark Lord

The Dark Sword

Dark Ages

Second Sister/The Second

Serenity

Palpatine/Emperor

 Xeno 

Xeno Font List 

01 - Kylo Ren

02 - Rey

03 - DarkSaber

04 - The Cunning Warrior

05 - Darth Maul

06 - Talon Malicos

07 - Ben Solo

08 - Dark Rey

09 - Tyranus (Dooku)

10 - The Bold (obi wan)

11 - Darkness

12 - return of jedi 

13 - Cal Kestis (fallen order)

14 - Royalty leia 

15 - Darth Revan

16 - Star Killer

17 - Ascension

18 - the last jedi

19 -  Statis v2

20 - Phoenix v2

21 -  luke skywalker

22 - Darkwolf 

23-  Cyber Terror

24 - the butcher - darkside revan

25 - bumble b - the movie

26 - the collector (general grievous)

27 - corvus bounty (Ashoka)

28 - Sword font

29 - the maw (brian conner)

30 - protocol (c3p0)

31 - cybernetic Revolution

32 - the father -vader 

33- Codex of Light

34- Dark Ages 

35- Hatred 

36- Idyll 

37-  Serenity 

38- The Champion

39- The Dark Lord Revisited 

40- The Learner 

41- The Second

42- The Teacher

43- Whispers of Power  

44- Creepy doll

45- Sailor moon

46 - Arcann

When placing an order. the customer will recieve a Verification of information email if there is an issue with the order details. 

This e-mail is to validate and protect your order from being incorrectly entered. it will also contain the current amount of processing time required.  Which if not RTS is Currently up to 9 to 15 Processing days for a Tracking number and carrier to be sent via notification once order is finalized this does not include weekends or holidays, please wait for order to process before sending multiple emails requesting updates. processing time can fluctuate. 

The Email must be replied too if received. if no response a cancellation email will be sent, and order will be cancelled refunded if no response is made ensure to check junk mail. 

Yes.  When tracking is sent there is a warning not to use any voltage higher then 5v 1amp this means DO NOT use Iphone, Samsung blocks or USB hubs, Laptops or Playstation,, xbox to charge sabers it will potentially overcharge and burn out your boards. this is considered user neglect and is not warranted. you would then need to purchase a new internal core.  All electronics are pretested for working conditions. 

Orders Submitted have Currently and up to 9 to 15 Business Day Processing Time from for a tracking number.  This means 15 days or less to ship out.  This does not include Weekends or Holidays

 On over Seas Orders like UK, Canada, Netherlands, Australia, Africa etc.. .  if Order is Ready to Ship Also Known as RTS and listed in the Category as such for Example Negociator or Malicos then orders Ship Next Postal Business Day.   Please Be Patient as Orders Are Processed.  repeated update request will not expedite the processing period. 

Once Order is submited A Confirmation of Purchase is mailed out starts with an R #  this is also the number required for after service assistance.  

Next you may get a Verification Email if you received one then your order needs to be verified with us 

Once order is Finalized processing period and Shipped a Tracking number will be provided.  Be Patient as the Carrier used updates their website.  If Showing Pending Status This does not mean it has not been shipped if you have a tracking number, then the product has already been handed to the Carrier.  

NOTE: due to current conditions Scan updates and Package Traveling can have delays doesn't mean it's not been shipped.  be patient as it will update status in some cases it updates once at the closest hub. this has occurred. 

ALL customers are now responsible for ensuring package has a secure arrival location and someone is present we provide notification via the phone number provided Missed Delivery or Lost /Stolen packages is the Buyers responsibility for not Receiving package properly or unattended.  if you have issues in your area, we recommend contacting the Courier to hold package at a DHL or Fedex Hub for Pickup. 

False claims are reported to investigators and IC3 (Internet crime division).

Tier 1 - Xeno3 RGB LED  Standard Light Module

Tier 2 - Xeno v2 - Pixel  Strip Blade and Xeno3 pixel

Tier 3 - Golden Harvest - Pixel Strip Blade

TIer 4 - Proffie Board Pixel Strip Blade

If there is an issue with purchasing using a Debit, Gift Card or Credit Card is most likely due to unverifiable information like Address of billling card and name not matching to the shipping information or the Address given is not able to be confirmed or verified by the processing system or the card has raised a red flag alert on our Security Fraud Filters. 

Due to current Monitored Fraud Alerts we are no longer accepting orders where the Billing and shipping information do not Match the Buyers  Card used Information.  

We do have a security team that now verifies this information via valid documented sources.  We Recommend using proper names and information to not delay your order as it will be put on standby until it's been properly confirmed or denied.  Orders with incomplete address or invalid addresses will also be rejected and refunded back for proper purchase to maintain accurate records on file. 

We Reserve the right to deny any Suspicious Orders and do reach out to the Listed Card Holder Address for Confirmation of usage on Extreme cases.

We do not as it is not a secure location for packages unless in the Exception of University or Colleges that have box numbers for Students, we still require full address of the University or School to arrange this Order.  billing info must match shipping info of the college 

unfortunately, we don't at this time due to military restrictions on batteries and other components a civilian address is required. if a military or pobox is used order will be cancelled and refunded immediately. you can then reorder properly 

No SD Cards nor batteries aren't covered on warranty due to customer potential cause of damage. We do provide sd card files upon proof of purchase. It is up to the customer to obtain a new sd card if card becomes defective or corrupted/unreadable.  This can occur by either static, mishandling, or potential exposure drops or scratches to card. 

New cards can be obtain at a local best buy, electronic store, ebay or amazon prime

Recommend card is sandisk 16gb ultra once u purchased and received card reach us with your darkwolf only purchased order number and we will provide you a download link with all files to copy paste to sd card.

There is a misconception created by vendors with zero knowledge of product in this market.

Dueling capability is not based on board type. Be it rgbx, xeno, proffie , golden harvest, cfx or verso. 

Dueling is based on blade type used. Example 

Rgbx is led style blades. Where blade is hollow therefore more resistant to impact. But material is polycarbonate. Now there are levels of thickness. In a blade. That determines strength durability they are.

1mm (display cosplay blade broghter cause of the thin layer. 

2mm ( moderate to heavy dueling) 

3mm (heavy blade less brighter but stronger and bit heavier)

Now Pixel blades only difference is leds are in the blade so this is determined by wiring  and thickness of blade. If the wiring is properly secure then dueling heavy is possible  dispite many saying no. Why they say no cause unlike ours and few other vendors the strip is 2x sided sticker strips while ours is a single two-sided rigid strip bendable and designed for impact.